TERMS & CONDITIONS

Below are listed our terms and conditions for AM MEDICAL SUPPLIES and it is important that you read and understand them. If you have any queries we are happy to answer them on 08432 897281

ACCEPTANCE OF ORDERS:
AM MEDICAL SUPPLIES accepts all orders subject to these conditions of sale. No variation of these conditions will be accepted unless previously agreed in writing by AM MEDICAL SUPPLIES (hereafter known as “the company”). The company reserves the right to refuse any order.

CUSTOMER’S AUTHORITY:
Customers entering into transactions with the Company expressly warrant that they are authorised to accept and are accepting these conditions not only for themselves but also as agents for and on behalf of all other persons who are, or may become, interested in the Company’s goods or products, whether in whole or in part.

PAYMENT:
Payment of account is to be received by the Company within 30 days from the date of each and every invoice unless confirmed otherwise by writing. Failure to pay on the due date will entitle the Company to withhold delivery of subsequent orders and any agreed discounts.

PRICES:
The price list replaces previous issues and is subject to change without notice. Prices charged shall be prices ruling on the date of order entry. All basic NHS or trade prices quoted are subject to VAT at the prevailing standard rate.

DETAILS AND SPECIFICATION:
Details and specifications on this website are correct at time of going to print but may be changed without prior notice. We will be pleased to check the latest specification for you by telephone. The Company reserves the right to alter specifications of any given product and to withdraw any item without explanation or notification.

CANCELLATION OF GOODS:
The Company endeavors to meet customer’s individual requirements but the company shall be under no obligation to accept cancellation or amendments to any order or any part of an order. Where such cancellations or amendments are accepted it is on the understanding that a cancellation or amendment charge may be levied.

RETENTION OF TITLE:
(a) All goods supplied by the company to the customer shall remain the property of the company until such time as the company receives payment in full for the goods and of all other money due to the company from the customer. Until such payment as aforesaid, is received, the separate identity of those goods shall be maintained by the customer. After delivery of the goods to the customer or his nominated sub-purchaser, the goods shall be at the customer’s risk and the customer shall insure those goods against loss or damage.
(b) Until such time as title in the goods shall pass to the customer in accordance with the foregoing provisions, the company shall be entitled at any time to repossess the goods whether with or without notice and the company and its employees or agents shall have the right at any time to enter upon the premises of the customer for the purpose of effecting such repossession.

FORCE MAJEURE:
Deliveries against the contract may be suspended pending any contingencies beyond our control and the company shall not be liable for any loss or damage occasioned to the customer thereby.

DELIVERIES:
Every effort will be made to supply orders promptly but the company will not accept responsibility for suspension or delay in deliveries or for the consequences thereof. Do you have any special delivery requirements? In general the prices quoted in the catalogues are for delivery to the reception desk and /or ground floor at the stated delivery address. Please let us know if you require delivery to another location either at the surgery or another premise. This may affect the price quoted. It is the customer’s responsibility to inform the company of any difficulties in delivery (e.g. narrow doorways, stairs, and restricted access). You are advised to discuss this with your customer specialist at the time of ordering, as the company cannot accept responsibility for delivery problems resulting from the information supplied by the customer.
It is the responsibility of the recipient to check that all boxes and goods are delivered as per the accompanying delivery note, before signing for acceptance; we can not rectify shortages if this procedure is not strictly adhered to.

CARRIAGE:
All orders must be placed in accordance with the AM MEDICAL SUPPLIES delivery schedule and these will be dispatched by the most appropriate route.
Where a customer suggests an alternative route or places an order outside the normal schedule the company shall have the right to charge the entire cost of delivery, irrespective of the value of the order.

BREAKAGES:
Discrepancies, shortfalls or damage to goods must be reported to am medical supplies within 5 days of receipt. For goods damaged on arrival the delivery operative must be informed and a note made on the accompanying delivery companies paperwork.

RISK:
Risk shall pass to the customer from the date of delivery of the goods.

NON DELIVERY:
In the event of non-arrival of goods, customers must inform the company within 7 days of the date of the invoice or advice of dispatch, otherwise no claim can be considered.

RETURNED GOODS:
Goods are not supplied on a sale or return basis. Returns, which must be in whole original packs supplied directly from the company, will be accepted only with the prior written permission of the company. In the event of the client not being entirely satisfied with their purchase, notification must be received no later than 7 days from the date of delivery. Failure to do so will result in credit/refunds not being issued. Please note that items which have been made to order, or are calibrated in some way will be liable to are stocking or re-checking fee. Items made to customers own specifications will not be accepted for return unless faulty. Such goods are returned at the sender’s responsibility. We advise that both certificates of postage and adequate insurance is sought. The company accepts no responsibility for goods lost during return transit. No replacement are available whilst goods are exchanged, replaced or repaired. Items requiring temperature-controlled storage will be accepted to correct a delivery error only. In this case goods must be returned not later than the next working day and must have been stored correctly whilst on the customer’s premises. Goods will not be acceptable for return if they have been re-labeled in any way, or if any tamper evident seals have been broken. Returned goods must be accompanied by a Return’s Note which will give details of customer name and address, the invoice number and full description of the goods. Refund of reasonable carriage charges will be made.
Credit will normally be allowed on authorised returns as follows:
1.    Goods authorised for return within 7 days of dispatch – 100% allowance
2.    Any other goods – no allowance
3.    Goods, which are authorised for return, should be sent to the depot from which they came from in the original packaging.
The following classes of goods will not be accepted for return.
1.  Goods which have been damaged because of improper handling or abuse
2.    Goods, which have been opened, partly used or from which the seals or labels have been removed or tampered with.
3.    Goods, which have been, damaged by fire, water or smoke.
4.    Goods which (where applicable) have exceeded their guarantee or warranty period.
5.    Goods, which are made to the customers, own specification.
6.    Goods which are sterile &/or disposable.
7.    Goods, which are not in, our current catalogue but which have been specially ordered by the customer.
8.    Goods accepted by the company for credit only will unless otherwise agreed be subject to a handling charge at the rate of 25% calculated on the net invoice value of the goods returned.
9.    Goods accepted by the company for exchange will generally not be subject to a handling charge.
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